Douneside House Limited's Commitment to Protecting Privacy

Because we consider you an important guest, our first priority is to offer you an exceptional experience. Your complete satisfaction and confidence in Douneside House Limited are absolutely essential to us.

That's why, as part of our commitment to meeting your expectations, we have set up a guest privacy protection policy. This Policy formalises our commitments to you and describes how Douneside House Limited uses your personal data.

1. Consent

"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our guest privacy protection policy.

This Personal Data Protection Policy forms part of the terms and conditions that govern our services. By accepting these terms and conditions, you expressly accept the provisions of this Policy.

2. Douneside House Limited: Protecting Your Personal Data

1. Transparency: When collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data.

2. Legitimacy: We will collect and process your personal data only for the purposes described in this Policy.

3. Relevance and accuracy: We will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.

4. Storage: We will hold your personal data for the period necessary for the purposes detailed above or in accordance with the law.

5. Confidentiality and security: We will ensure reasonable technical and organisational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorised use, disclosure or access.

6. Data sharing: We will not share Guests’ personal data with any third parties for any reasons without the prior consent of the Guest concerned. Such data will only be collected, processed and held in accordance with our rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

3. Scope of Application

This Policy applies to: all data processing implemented within Douneside House Limited.

Douneside House Limited will do its utmost to promote the points in this Policy so that our company complies with the applicable laws in relation to the processing of your personal data.

4. What Personal Data is Collected?

At various times, we will be obliged to ask you, as a Douneside House Limited guest, for information about you and/or members of your family, such as:

• Contact details (for example, last name, first name, telephone number, email)
• Personal information (for example, home address, dietary requirements)
• Information relating to your children (for example, first name, age)
• Your credit card number (for transaction and reservation purposes)
• Your arrival and departure dates
• Your preferences and interests (for example, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests)
• Your questions/comments, during or following a stay or health club visit.

The information collected in relation to persons under 18 years of age is limited to their name and age, which can only be supplied to us by an adult. We would be grateful if you could ensure that your children do not send us any personal data without your consent (particularly via the Internet). If such data is sent, you can contact us directly on manager@dousidehouse.co.uk to arrange for this information to be deleted.

5. When is your Personal Data Collected?

Personal data may be collected on a variety of occasions, including:

1. Hotel and Health Club activities:
   • Booking a room
   • Checking-in and paying
   • Eating/drinking at the hotel bar or restaurant during a stay
   • Requests, complaints and/or disputes
   • Health Club register
   • Membership forms, including medical and fitness assessments
2. Participation in marketing programs or events:
   • Participation in customer surveys (for example, the Guest Satisfaction Survey)
   • Subscription to newsletters, in order to receive offers and promotions via email.
3. Transmission of information from third parties:
   • Tour operators, travel agencies, GDS reservation systems, and others
4. Internet activities:
   • Connection to Douneside House Limited website (IP address, cookies)
   • Online forms (online reservation, questionnaires, Douneside House Limited pages on social networks, network login devices such as Facebook login etc.).

6. For What Purposes?

We collect your personal data for the purposes of:

1. Meeting our obligations to our customers.
2. Managing the reservation of rooms and accommodation requests:
   • Creation and storage of legal documents in compliance with accounting standards.
3. Managing your stay at the hotel & Health Club visit:
   • Monitoring your use of services
   • Managing access to rooms
4. Improving our hotel service, especially:
   • Adapting our products and services to better meet your requirements
   • Informing you of special offers and any new services created by Douneside House Limited
5. Managing our relationship with customers before, during and after your stay or Health Club visit:
   • Providing details for the guest database
   • Knowing and managing the preferences of new repeat guests or members
   • Sending you newsletters, promotions and hotel or service offers, or offers from Douneside House Limited. partners, or contacting you by telephone
   • Managing requests to unsubscribe from newsletters, promotions, offers and satisfaction surveys
   • Taking into account the right to object
6. Use a trusted third party to cross-check, analyse and apply certain devices to your collected data at the time of booking or at the time of your stay, in order to determine your interests and your customer profile, and to allow us to send you personalised offers.
7. Securing and enhancing your use of Douneside House Limited websites, especially:
   • Improving navigation
   • Implementing security and fraud prevention.
8. Conforming to legislation (for example, storing of accounting documents).

7. Conditions of Third-Party Access to your Personal Data

Within Douneside House Limited, in order to offer you the best service, we can share your personal data and give access to authorised personnel from Douneside House Limited, including:

• Hotel and health club staff
• IT departments
• Medical services if applicable
• Generally, any appropriate person within Douneside House Limited for certain specific categories of personal data.
• Local authorities: We may also be obliged to send your information to local authorities if this is required by law.

8. Data Security

Douneside House Limited takes appropriate technical and organisational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorised access or disclosure. To this end, we have taken technical measures (such as firewalls) and organisational measures (such as a user ID/password system, means of physical protection etc.).

When you submit credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction.

9. Cookies

Use of cookies by Douneside House Limited

You are advised that the company Douneside House Limited uses cookies or other tracers on its online booking sites www.dounesidehouse.co.uk

These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.

1. Why have a cookies policy?

With a view to provide information and ensure transparency, Douneside House Limited established this policy so that you can learn more about:

• The origin and purpose of the information processed when you browse www.dounesidehouse.co.uk
• Your rights with regard to cookies and other tracers used by Douneside House Limited

2. What is a cookie?

Cookies and other similar tracers are packets of data used by servers to send status information to a user's browser and return status information to the original server through this same browser.

The status information can be a session identifier, a language, an expiration date, a response field or other types of information.

During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.

There are different types of cookies:

• Session cookies, which are deleted as soon as you exit the browser or leave the website
• Persistent cookies, which remain on your device until their expiration or until you delete them using the features of your browser

3. Why use cookies?

We use cookies and other tracers primarily for the following purposes:

Cookies strictly necessary for browsing the Douneside House Limited website and the ability to use all of their features, and intended in particular to:

• Manage authentication of website visitors and the associated security measures, and ensure proper functioning of the authentication module
• Optimise the user experience and facilitate browsing, in particular determining "technical routes" for browsing
• Store information regarding the "cookies" information banner seen by website visitors who then continue to browse the website after agreeing to accept cookies on their device
• Implement security measures (for example, when you are asked to log in again for content or a service after a certain period of time, or to ensure basic operation of Douneside House Limited Websites and use of their major technical features, such as monitoring of performance and browsing errors, management of user sessions, etc.)

Cookies for features intended in particular to:

• Store specific information that you enter on www.dounesidehouse.co.uk in order to facilitate and customise your subsequent visits (including displaying the visitor's first and last names if the visitor has a user account)
• Allow you to access your personal pages more quickly by storing the login details or information that you previously entered

Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with Douneside House Limited website (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.

Advertising cookies are intended to (i) offer you, in advertising spaces, relevant, targeted content that may be of interest to you (best offers, other destinations, etc.) based on your interests, browsing behaviour, preferences, and other factors, and (ii) reduce the number of times that the advertisements appear.

Affiliate cookies identify the third-party website that redirected a visitor to www.dounesidehouse.co.uk.

Social network cookies, set by third parties, allow you to share your opinion about and content from Douneside House Limited websites on social networks (for example, the "Share" or "Like" application buttons for social networks).

We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them.

4. Consent

The installation of certain cookies is subject to your consent. Also, when you first visit www.dounesidehouse.co.uk you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.

This process is supported by means of an information banner on the home page of the www.dounesidehouse.co.uk which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device.

You can change your mind at any time using the various methods described in section "Deleting and/or blocking cookies".

5. Deleting and/or blocking cookies

You have several options for deleting cookies and other tracers.

Browser settings

Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.

You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).

Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:

• For Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
• For Safari™: http://www.apple.com/legal/privacy/en-ww/cookies
• For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
• For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.

If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.

However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on www.dounesidehouse.co.uk will not be accessible, and we cannot be held responsible in this case.

10. Storage of Data

We retain your personal data for the purposes detailed above or in accordance with the provisions of applicable law.

11. Updates

We may modify this Policy from time to time. Consequently, we recommend that you consult it regularly, particularly when visiting or making a reservation at Douneside House Limited.

12. Questions and Contacts

For any questions concerning Douneside House Limited personal data protection policy, please contact us directly on manager@dounesidehouse.co.uk